wholesale terms

Creating a wholesale or drop ship account will allow you to view and order all items with their respective prices and keep a record of your orders. Once your account is approved and you login with your account, you will see the prices at your registered level.

Please contact stores@manictrout.com for line sheets or if you have any questions or need assistance.

The Wholesale Terms:

  • The minimum opening order is $100.

  • There is no minimum on re-orders.

  • A resale license number is required to receive wholesale pricing.

  • Shipping Time and Methods: Orders will typically be shipped out within 3 - 5 business days. However, wholesale orders may take up to 2 weeks to fill, please discuss time frames when ordering if needed quickly. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. I cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Manic Trout only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Please be aware that high production times, such as the winter holiday season, may extend fabrication time.

  • Invoices must be paid by paypal, credit card (visa, mastercard, discover or american express), electronic check or money order in full before shipment unless otherwise predetermined between buyer and Manic Trout.

  • Custom and Taxes: Buyer is responsible for customs and customs fees. You will not be charged sales tax on your wholesale orders from Manic Trout.

  • At time of placing wholesale order with Manic Trout, the buyer acknowledges that they are entering into a mutually beneficial relationship involving mutual trust.

  • Returns - mis match of expectations: All order returns, exchanges and credits are at the discretion of Manic Trout and must be discussed directly with Manic Trout prior to shipping back to Manic Trout. Returns for unsold merchandise are not accepted. Charge backs are not accepted. All wholesale sales are final.

  • Damage or Wrong Product: All wholesale sales are final. Items received damaged in shipment may be exchanged for replacement of same item within 7 days. Items damaged while in store on display are exchangeable for replacement of same item within 1 month of receipt and store is responsible for shipping back to Manic Trout as well as shipping of new item. Items returned by customer due to damages may be replaced as per discretion of Manic Trout.

  • Cancellations: If an order is canceled prior to it’s shipment, the buyer will incur a cancellation fee of 25%. The cancellation fee covers my time and any production prior to your canceled order. This fee will be charged to your credit card or billed accordingly. Be aware that items are handmade and a lot of time goes into the production of each order.

Drop Shipping Terms:

  • When you have been approved, you are free to grab images and info for your selected items from manictrout.com. If you prefer, you may email a list of the items you would like to drop ship and high res photos can be put in a drop shop box for a limited time for you to download.

  • If you prefer a more automated drop shipping process, you may do so through Modalyst: modalyst.co/designer/manic-trout.

  • There is no minimum on drop ship orders.

  • All jewelry is shipped in a silver box with black tulle bow with the jewelry in it's own resealable clear cello bag with a Manic Trout sticker on the front and an item id sticker on the back. The box is wrapped with a jewelry info postcard in black tissue paper and sealed with a Manic Trout sticker. If you would like your own materials included in each package, you may send them to the studio. 

  • A resale license number is required to receive drop shipping pricing.

  • Shipping Time and Methods: Orders will be shipped out within 3 - 5 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. I cannot guarantee when an order will arrive.

  • Invoices must be paid by paypal, credit card (visa, mastercard, discover or american express), electronic check or money order in full before shipment unless otherwise predetermined between buyer and Manic Trout.

  • Custom and Taxes: Buyer is responsible for customs and customs fees. You will not be charged sales tax on your drop ship orders from Manic Trout.

  • At time of placing wholesale order with Manic Trout, the buyer acknowledges that they are entering into a mutually beneficial relationship involving mutual trust.

  • Returns - mis match of expectations: All order returns, exchanges and credits are at the discretion of Manic Trout and must be discussed directly with Manic Trout prior to shipping back to Manic Trout. Returns for unsold merchandise are not accepted. Charge backs are not accepted. All wholesale sales are final.

  • Damage or Wrong Product: All wholesale sales are final. Items received damaged in shipment may be exchanged for replacement of same item within 7 days. Items damaged while in store on display are exchangeable for replacement of same item within 1 month of receipt and store is responsible for shipping back to Manic Trout as well as shipping of new item. Items returned by customer due to damages may be replaced as per discretion of Manic Trout.

  • Cancellations: If an order is canceled prior to it’s shipment, the buyer will incur a cancellation fee of 25%. The cancellation fee covers my time and any production prior to your canceled order. This fee will be charged to your credit card or billed accordingly. Be aware that items are handmade and a lot of time goes into the production of each order.

Shipping costs in the US are as follows:

  • $4.00 for USPS First Class Mail (Free shipping on orders over $100)

  • $7.00 for USPS Priority Mail (2-3 day shipping time)

  • $22.00 for USPS Express Mail (overnight)

  • All US packages are shipped with delivery confirmation.

  • If you prefer a different shipping method, let me know and I will do my best to accommodate.

Shipping costs for Canada are as follows:

  • $10.00 for First Class International Mail*

  • $25.00 for Priority International Mail*

Shipping costs for International Orders:

  • $14 for USPS First Class International Mail (7-30 business day transit time)*

  • $32.00 for USPS Priority Mail International (up to 2 week transit time)*

*Please understand that there is no way to track international first class packages once they leave the studio.

 

Packaging

All jewelry is shipped in it's own resealable clear cello bag with a Manic Trout sticker on the front and an item id sticker on the back.

 

Handmade

Due to the nature of unique, handmade items, individual pieces will vary slightly. If you have any particular requests or concerns, please let me know.

 

Out-of-Stock Products

In the rare case an item is out of stock, I will ship your product as it becomes available. I will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Manic Trout reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.