We put together a list of our most Frequently Asked Questions to help answer some of the questions you may have. If you need additional assistance or have other questions, please email us at email@example.com or call 866-449-1152. We are happy to answer any and all questions!
For questions about shipping, check here.
For questions about placing an order, check here.
For our privacy policies, check here.
1. Is Manic Trout jewelry handmade?
Yes! All of Manic Trout jewelry is handmade in the Austin, TX studio by me (Sierra) and when extra hands are needed, by skilled local artisans.
2. How many times a year is new jewelry released?
Four collections are released each year, Spring/Summer, Late Summer, Fall/Winter and Holiday. During the months when new collections are not released, 4 Animals are released!
3. Where can I buy Manic Trout jewelry?
Right here via our secure website or at select boutiques and online shops. Is there a store you think we should be? Let us know! If you have a store and want to carry Manic Trout, please create apply for a wholesale account.
4. I need a longer length necklace than what is available, is that possible?
Absolutely! You may request any length you would like in the comments section of the checkout. If you would like to talk it our before you order, please email us at firstname.lastname@example.org or call 866-449-1152.
5. Can I get that in silver?
Many of the pieces are available in silver. If it is, there will be an option on that page.
6. What are my options for customizing jewelry?
So many different things! The animal jewelry is the most customizable, as you may select any piece from the collection and request a different color. Love the critter in a certain necklace but wish it were a different color? No problem! Any other color necklace at Manic Trout can be used for your necklace. Looking for a color not available? That too may be very possible.
Visit the Customized Jewelry page for more info!
7. Does Manic Trout offer wholesale?
Yes and we would be delighted to work with you. Please visit the Wholesale page to fill out a short application.
8. Can I return an order?
You sure can. You have 90 days to return any jewelry ordered from Manic Trout, including customized pieces. The full return policy is here.
9. Can I visit the Manic Trout studio?
The studio is not open to the public, as it is in my (Sierra's) home, but special visits can be arranged.
10. Is gift wrapping available?
Yes! Your order ships ready for gift giving. Each piece of jewelry is packaged in it's own clear cello bag with the Manic Trout logo. Every order arrives in a silver box with a black tulle bow and wrapped in black tissue sealed with a logo sticker. To have multiple pieces boxed separately, please select gift wrapping at checkout for $2.00 per each additionally wrapped box. Include a gift message at checkout in the additional questions section. Your message will be handwritten on a Manic Trout card. Additional instructions, such as requesting multiple items wrapped together may be left at the comments section during checkout.
11. How do I figure out my ring size?
With this handy Ring Sizing Chart!
12. How can I host a giveaway featuring Manic Trout?
We'd love to work with you! Send along an email to email@example.com with details please.
13. I'm having a fundraiser, will you donate to our cause?
I am happy to donate to events in my community, if you are in Austin, please send an email to firstname.lastname@example.org with more info about your event.
14. How can I feature Manic Trout in my blog post or other media outlet?
Thank you so much thinking of us! Please email email@example.com with the information.