We put together a list of our most Frequently Asked Questions to help answer some of the questions you may have. If you need additional assistance or have other questions, please email us at email@example.com or call 866-449-1152. We are happy to answer any and all questions!
For questions about shipping, check here.
For questions about placing an order, check here.
For our privacy policies, check here.
1. Is Manic Trout jewelry handmade?
Yes! All of Manic Trout jewelry is handmade in the Austin, TX studio by me (Sierra) and when extra hands are needed, by skilled local artisans.
2. I need a longer length necklace than what is available, is that possible?
Absolutely! You may request any length you would like in the comments section of the checkout. If you would like to talk it our before you order, please email us at firstname.lastname@example.org.
3. Can I get that in silver?
Much of the jewelry is now available in silver! If it is, there will be an option on that page and see all of the silver jewelry here.
4. Can I return an order?
You sure can. You have 90 days to return any jewelry ordered from Manic Trout, including customized pieces. The full return policy is here.
5. Can I visit the Manic Trout studio?
The studio is not open to the public, as it is in my (Sierra's) home, but special visits can be arranged.
6. Is gift wrapping available?
Yes! Your order ships ready for gift giving. Each piece of jewelry is packaged in it's own clear cello bag with the Manic Trout logo. Every order arrives in a silver box with a black tulle bow and wrapped in black tissue sealed with a logo sticker. To have multiple pieces boxed separately, please select gift wrapping at checkout for $2.00 per each additionally wrapped box. Include a gift message at checkout in the additional questions section. Your message will be handwritten on a Manic Trout card. Additional instructions, such as requesting multiple items wrapped together may be left at the comments section during checkout.
7. How do I figure out my ring size?
With this handy Ring Sizing Chart!
8. I'm having a fundraiser, will you donate to our cause?
I am happy to donate to events in my community, if you are in Austin, please send an email to email@example.com with more info about your event.
9. How can I feature Manic Trout in my blog post or other media outlet?
Thank you so much thinking of us! Please email firstname.lastname@example.org with the information.